Answers to the questions UAE and UK property agencies ask us most — before, during and after going live with Acreonix.
Yes. We run a guided pilot — you bring your data, we configure the platform around your workflow, and you see it running against your real leads and properties before you sign anything long-term. Most agencies run a 30-day pilot. Contact sales@acreonix.co.uk to arrange yours.
Yes. Acreonix is built for UAE and UK property agencies. We support:
We currently have live pilot clients in Dubai and are expanding across the UAE through 2026.
For a fresh account with no existing data: you can be live in under an hour. For a full migration from another CRM (Bitrix, Leadrat, spreadsheets), plan for 1–3 days depending on your data volume. We assist with imports for all pilot clients. WhatsApp connection takes 15 minutes once you have your Meta WABA credentials.
Monthly billing is available with no long-term lock-in. Annual billing saves 17% and includes a higher onboarding SLA. Enterprise clients (20+ agents or 500+ units) are quoted separately. There is no exit fee — your data is always exportable.
Acreonix works best for:
Most agencies come from one of: Bitrix24, Leadrat, spreadsheets, or a patchwork of WhatsApp + Gmail + a property portal. Acreonix replaces all of them with a single system: CRM, lead inbox, WhatsApp, property database, leases, finance, reporting, and now a marketing content studio — under one login.
Specific comparisons are on the Compare page.
Yes. Leads from Property Finder and Bayut arrive in Acreonix via our inbound lead API. When a portal lead comes in, the AI agent picks it up immediately — qualifies the enquirer over WhatsApp, books a viewing if ready, and logs everything against the matching listing, without any manual copy-paste between tools.
Acreonix also supports posting listings back to Property Finder (GET /api/v1/properties for programmatic access) — see the Developers page.
Yes. Off-plan listings can be added to the platform today — log them, assign agents and track enquiries through the pipeline just like any other property type. Advanced developer workflow features (payment plan milestones, unit inventory management, SPA workflow) are on the product roadmap.
The Reports module includes 25+ report types across four categories:
All reports are filterable by date range, property, agent or landlord. Revenue-per-property reporting was one of the most requested features from our early clients.
Each Acreonix account is scoped to one organisation (agency). If you manage portfolios for multiple landlords under one agency, that is fully supported — landlords are first-class objects with their own dashboards and health scores. If you need separate organisations (e.g. two different legal entities), each requires its own subscription. Multi-company management under a single login is on the product roadmap.
Not natively yet. Finance within Acreonix covers rent tracking, expense logging, scheduled payments, landlord disbursements and P&L reporting. An export to CSV for import into Tally, QuickBooks or Xero is available. A direct accounting integration is planned for 2026 — speak to us if this is a priority for your agency.
Yes. Acreonix connects to WhatsApp via the official Meta Cloud API. You can route incoming leads to a shared agency number, to a specific agent's number, or both — configured per agent. When the agent is unavailable, the AI steps in; when they're back, the conversation hands off cleanly with full context preserved. Agents also get an instant notification via WhatsApp the moment a viewing is booked by the AI.
Acreonix mass-messaging uses the official Meta Cloud API — not unofficial WhatsApp Web automation or third-party blast tools. This means you are sending through Meta's own infrastructure, which keeps your WABA (WhatsApp Business Account) in good standing.
Inside the platform, you can see your WABA quality rating, manage template approvals, and handle opt-outs. We do not support sending from personal WhatsApp Web sessions — that is the approach that causes account bans. Sending rate scales with your approved message tier; most agencies are approved for 1,000–100,000 messages per 24 hours.
Acreonix uses Claude by Anthropic for the AI agent and content generation (copy, listing descriptions). We do not use OpenAI, GPT, or any Chinese-hosted model.
Conversation context is processed in transit and used only to generate the reply. The model is not trained on your data. No PII is retained by Anthropic beyond the standard API transaction window. All your data at rest lives in your Supabase instance with row-level security — Anthropic never has access to your database.
Not yet. The current AI agent handles inbound WhatsApp and platform lead qualification only. Outbound AI voice calling (in the agent's voice, as some agencies have requested) is on the P2 backlog. If this is important to you, mention it when speaking to us — it helps us prioritise.
Yes. Each AI agent in Acreonix is configurable: you set its name, personality, response style, business hours, fallback behaviour, and the types of properties it should be knowledgeable about. The AI reads live property data from your portfolio, so it answers questions about specific listings accurately — bedrooms, price, availability — without hallucinating details.
Connect your Meta Business account once via the Integrations page. Acreonix then pulls your live campaign performance — spend, impressions, reach, clicks, CPL — directly into the platform. No more switching between Meta Business Suite and your CRM to understand cost per lead.
Meta Lead Forms (leads submitted directly from Facebook/Instagram ads) flow into Acreonix automatically once connected — the AI agent qualifies them over WhatsApp just like any other lead source.
Yes — that is the Content Studio. Select any listing, hit Generate, and Acreonix writes the caption and creates platform-sized imagery automatically. From there you can schedule the post directly to Instagram, Facebook, LinkedIn and TikTok — selecting one or multiple channels — without leaving the platform. Scheduling, publishing and basic analytics are all built in.
Current live integrations:
Dubailand, DLD, Gmail/Outlook, and accounting tools are on the roadmap. See the full Integrations page.
Yes. Acreonix exposes a public REST API. Generate an API key in Settings, then use it to push leads from any source and pull your property portfolio programmatically. Full documentation, curl and code samples are on the Developers page. DSQ Real Estate, for example, uses the API to sync their Property Finder listings with Acreonix automatically.
All data is hosted in Supabase's London region (AWS eu-west-2) by default. Your organisation's data is isolated at the row level via Postgres Row Level Security — no other agency can read, write or query your records, even in the same database cluster. The platform itself runs on Vercel's UK edge network.
UAE clients: if your compliance requirements mandate UAE-based data residency, contact us — we can discuss options.
All OAuth tokens (Meta, WhatsApp, TikTok) are encrypted at rest using AES-256-GCM before being written to the database. API keys are hashed with SHA-256 and compared using a timing-safe function — we never store them in plaintext. All data in transit uses TLS 1.3. Payment processing is handled by Stripe — we never touch card numbers or financial credentials.
Yes. Acreonix is registered in England and compliant with UK GDPR and the Data Protection Act 2018. We are the data processor; your agency is the data controller. We can provide a Data Processing Agreement (DPA) on request. Read our full privacy policy for the complete data inventory, retention periods, and your rights as a data subject.
Acreonix is a managed SaaS product and is not available for self-hosting or as an open-source deployment. Our infrastructure runs on Vercel (UK edge) and Supabase (London), both of which are enterprise-grade platforms with SOC 2 Type II certification. If your compliance requirements are specific — custom DPA, penetration test report, or information security questionnaire — contact us and we will provide what documentation we can.
Your data is yours. On cancellation you can request a full export in JSON and CSV format covering all properties, tenants, leases, transactions, leads and notes. Exports are fulfilled within 14 days. After 30 days your data is deleted from our systems in accordance with the privacy policy. We do not sell or share your data with any third party.
Yes. The platform enforces:
org_idFull details are on the Security page.
Acreonix is modular — you pay for the modules you use:
A one-time onboarding fee covers data migration, WhatsApp connection, and initial configuration. Build your package →
Yes. We are currently offering 75% off your first two months for agencies that sign up during our launch period. This applies to all three modules. The discount is applied automatically at checkout — no code needed. It will expire once we reach capacity for our early-access cohort.
The one-time onboarding fee covers: data import from your existing CRM or spreadsheets, WhatsApp Business number connection, AI agent configuration (name, tone, business hours, property types), and a live walkthrough session with your team. It does not cover bespoke development or custom integrations, which are quoted separately.
All clients get access to:
Enterprise clients on the annual plan get a dedicated account manager and a priority SLA.
Acreonix is a live product with paying clients — but we call it early access because we are growing deliberately. We onboard agencies ourselves, configure each one properly, and stay close to the feedback. We are not doing a self-serve blast — we want every client to succeed. Once we have the team and processes to scale, early access ends and pricing adjusts to reflect the full product.
We answer every message personally. Drop us a line or book a 20-minute call and we will walk you through the platform live.